328i Privacy Policy — Our Firm Commitment to Protecting Your Data

328i (www.328i.biz) is one of Bangladesh's most trusted online betting platforms. We believe every member's personal data belongs to them, and protecting it is our ethical responsibility.

This Privacy Policy explains in detail what information 328i collects, how it is used, who it may be shared with, and how it is kept secure. Our goal is to be fully transparent with you.

When you create an account on 328i, browse our website, or use our betting services, certain information is collected — either automatically or through your direct input. This data is used solely to improve your experience and maintain platform security.

328i collects two types of data — information you provide directly, and information collected automatically.

328i uses the data it collects for the following purposes.

• For account creation, verification, and management — to ensure your secure access.
• For payment processing and transaction verification — ensuring fast and secure financial transactions.
• To provide customer support — and resolve your issues quickly.
• To prevent fraud and money laundering — keeping the platform safe for everyone.
• For sending personalized offers and promotions — to keep you informed of the best deals based on your preferences.
• To comply with legal and regulatory obligations.
• To improve platform services and develop new features.
• To monitor members' gaming behavior and ensure responsible gaming protections are in place.

328i never sells your personal data to third parties. However, in certain specific circumstances, information may be shared with designated parties.

• Payment Providers: Necessary information is shared with payment gateways such as bKash, Nagad, and Rocket to process transactions.
• Law Enforcement: Information may be shared with authorities when required by court order or legal obligation.
• KYC Verification Provider: Documents may be shared with authorized third-party providers for identity verification purposes.
• Technology Partners: Limited data may be shared with technology service providers necessary for platform operations.

328i uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some services to not function properly.

328i uses industry-leading technology to protect your data. Our security framework operates across multiple layers.

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• Server data is stored in encrypted format and cannot be read directly.
• Regular security audits and penetration testing are conducted.
• Two-Factor Authentication (2FA) is available for added security.
• Automatic alerts are sent for suspicious logins or transactions.
• Access control measures ensure that only authorized personnel can access your data.

Every 328i member has the following rights regarding their personal data.

To exercise these rights, email us at support@328i.biz or reach out via live chat. We aim to respond within 30 business days.

328i does not retain data longer than necessary. Retention periods vary depending on the type of data.

• Account Information: For as long as your account remains active, and up to 5 years after closure.
• Transaction Information: Retained for up to 7 years in accordance with financial regulations.
• KYC Documents: Up to 5 years from the date of verification.
• Cookies & Browsing Data: Up to a maximum of 13 months.
• Support Chat History: Up to 3 years after your last interaction.

328i strictly prohibits registration and betting by anyone under 18. No data is collected or stored from minors.

• Age verification is mandatory at registration — confirmed via date of birth and national ID.
• Any account found to belong to a minor will be immediately suspended and all associated data deleted.
• Parents concerned about their child's account activity can reach us at support@328i.biz.
• Parents are advised to use parental control software to manage their child's internet access.

328i reserves the right to update this Privacy Policy as needed. Members will be informed before any significant changes take effect.

• You will be notified via your registered email or on the platform whenever significant changes are made.
• The date of change and version number will be noted at the top of this page.
• Continued use of 328i after any changes constitutes acceptance of the updated policy.
• You always have the right to close your account and end your relationship with us at any time.

If you have any questions, complaints, or requests regarding our Privacy Policy, please get in touch. We're always here to help.

• Email: support@328i.biz — expect a response within 24 to 48 hours.
• Live Chat: Click the chat button on the website — get a response right away.
• Data Access Request: Email us with the subject line "Data Request" — we will respond within 30 business days.